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If it has, you should assume that the password associated with that service is public knowledge and change all accounts that use it (not just your Epic account!).Д®ven if your account information hasnвЂ™t been publicly identified as leaked, itвЂ™s possible that it may be leaked in the future, so there are steps that you can do to help protect yourself against that. There is a fantastic web service Have I Been PwnedВ that will let you search your email address and determine if it has been part of any data breaches. Groups claiming to provide special Fortnite deals this way are fraudulent. Epic will never ask you for your password. Please never share your Epic account details with anyone.

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WeвЂ™ve seen several instances of account theft and fraud related to websites that claim to provide you free V-Bucks, Cosmetics or the ability to share or buy accounts. In many cases, that appears as fraudulent V-Buck purchases. When they are successful at logging in to those accounts, they see what trouble they can create for the account holder.

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HereвЂ™s what happens: Attackers frequently download password dumps - lists of username/password combinations -from third party sites and use вЂњ credential stuffingвЂќВ to find out what other websites those credentials work on. If one of those sites is compromised, hackers can use your email and password from that site to break into your account on other sites using the same password. Though itвЂ™s common to use the same password across multiple Internet sites, this is a dangerous practice and should be avoided.

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Because each personвЂ™s case is different, the wait time for this email varies.Д®pic Games is providing this bulletin to explain what we're doing when it comes to security and how to best secure your Epic account and other accounts.

Describe your inquiry as вЂњHacked Account / Unauthorized PurchaseвЂќ in the last drop-down menu.ДЄfter submitting the contact form, you will receive an email from Epic Games to the email address you entered in the form.

Be sure the email address you enter is one you have access to.

Fill out the rest of the contact form with the necessary information concerning your case.

Make sure the first drop-down menu of the contact form is set on вЂњEpic Accounts.вЂќ.

To get help from Epic Games regarding your account, take the following steps: No matter why you didnвЂ™t receive the email, you should contact Epic Games for help.

Your Epic Games account has been deactivated or banned.

Someone besides you changed the email address associated with your Epic Games account.

You lost access to the email account tied to your Epic Games account.

You may be in one of these situations that prevent you from receiving the email: What if I donвЂ™t receive an email containing instructions for changing my password?

Follow the instructions for changing your password.

If you do not see the email, check your junk/spam folder.

Check the inbox of that email address for an email containing instructions on how to reset your password.

Enter the email address you most recently associated with your account.

Select вЂњForgot Your Password?вЂќ on the вЂњSign InвЂќ page.

To log in in this scenario, take the following steps: If someone besides you has already changed your password, you may still be able to log into your account.

What if someone besides me has already changed my password?

Remember to keep your password a secret.

(For instructions on how to enable this option, click here.)

Enable Two-Factor Authentication on your account.

Select вЂњDisconnectвЂќ for all of your connected console accounts (Xbox, PlayStation Network, and/or Nintendo Switch).ДЄfter logging out anyone who may have been signed into your account, you should take the following steps to make sure no one besides you logs into your account again:.

On your вЂњAccountвЂќ page, select вЂњConnected Accounts.вЂќ.

To unlink your connected console account(s), take the following steps: When you unlink these, anyone signed into a console game via your account will be logged out from the game. Next, if applicable, you should unlink your connected console account(s).

Change your password in the вЂњChange Your PasswordвЂќ section.ДЇor the security of your account, you should choose a password unique from those of your other online accounts.

To change your password, take the following steps: When you change it, anyone signed into the Epic Games website via your account will be logged out from the website. What should I do if my Fortnite account has been hacked or compromised?Д¬hanging your password is the first thing you should do if your account has been hacked or compromised. If anyone besides you has gained access into your Fortnite Account, it is highly recommended that you take action immediately to protect your account.